Jewelry Store FAQs
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Apple Pay.12 Simply enter your card details securely at checkout for instant processing. PayPal is also available for traceable and quick payments.
Q: How do I know what size to order for jewelry?
A: Refer to our detailed size chart on each product page for accurate measurements (e.g., ring sizes or necklace lengths). For personalized assistance, email [email protected].
Q: Can I cancel my jewelry order?
A: Yes, orders can be canceled for a full refund if requested before shipment.
Q: Can I change my order after I place it?
A: Contact our customer service immediately at [email protected] for changes; adjustments are not possible once the order ships.
Q: How long will it take for my jewelry order to arrive?
A: Processing takes 1-2 business days, with shipping times of 7-14 business days, resulting in a total delivery window of 8-16 business days.
Q: Can I track my order?
A: Yes, a tracking number is emailed upon shipment for real-time package monitoring.
Q: Can I return my jewelry item if I am not satisfied with it?
A: Returns are accepted within 30 days of purchase, with items in original condition and labels attached. We reimburse shipping costs if it’s our responsibility; otherwise, costs are not covered. Email [email protected] for help.
Q: How long does it take for a refund to be reflected in my account?
A: Refunds are processed within 7 business days after receiving the returned item, depending on payment provider timelines.
For further inquiries, contact us:
- Address: Room 403, No. 50, Yecuoli, Jimei District, Xiamen, Fujian Province
- Tel: +86 17505923183
- Email: [email protected]
- Working Hours: Mon – Fri, 08:00-17:00 (UTC+8); responses within 24 hours on business days.