Timeless Pieces, Delivered Thoughtfully
We prioritize secure and efficient delivery of your heirloom-quality jewelry. Below outlines our process:
🌎 Global Shipping Simplified
- No Hidden Fees: You pay only product price + shipping.
→ Import duties, taxes, or VAT are NOT charged. - Free Shipping: Orders ≥ $69 (otherwise $6.99 worldwide).
⏳ Delivery Timeline
(Business Days | Excludes Weekends/Holidays)
| Stage | Duration | Total Timeline (From Order) |
|---|---|---|
| Processing | 1-2 days | → |
| Shipping | 7-14 days | 8-16 days |
✦ Example: A necklace ordered Monday arrives between Aug 12-23.
🚚 Shipping Process
- Payment Confirmation
→ Order verification email sent instantly. - Careful Processing
→ Jewelry inspected, meticulously packaged (1-2 days). - Global Dispatch
→ Tracking # emailed. Logistics optimized for:- Package size/weight
- Destination restrictions (Note: PO Boxes may require address change)
- Secure Delivery
→ Signature recommended for high-value pieces.
📦 Tracking & Support
- Track Orders: Click Track Order after receiving shipping email.
- Delays? Possible causes:✦ Severe weather (floods, storms)
✦ Local strikes/holidays
✦ Peak-season backlog - No updates after 72 hrs? Email [email protected].
⚠️ Critical Notes
- PO Box Addresses: May cause delivery failure → Customer service will contact you to update.
- Address Errors: Reshipping fees apply if incorrect address provided.
- Lost Packages: Full refund/reship if lost in transit.
Contact Our Jewelry Experts
✦ Email: [email protected]
✦ Phone: +86 17505923183 *(Mon-Fri, 8 AM–5 PM UTC+8)*
✦ Address: Room 403, No. 50, Yecuoli, Jimei District, Xiamen, Fujian Province
Every molelys piece is packaged with the care it deserves – thank you for entrusting us with your precious moments.