At molelys, we craft every piece to be treasured. If your item doesn’t meet expectations, we’ll make it right.
⏱ Timeframe
- Returns/exchanges accepted within 30 days of delivery.
📦 Return Process
- Contact Us First
→ Email [email protected] with:- Order number
- Product name/SKU
- Reason + photos (if damaged/incorrect)
(Response within 24 business hours)
- Ship with Care
- Use original packaging + tags
- Send only to our provided return address
- Include tracking + receipt
- Resolution
- Refunds/exchanges processed within 7 business days of receipt.
🔍 Key Conditions
| Scenario | Shipping Cost | Refund Type | Requirements |
|---|---|---|---|
| Defective/Damaged Item | We cover | Full refund | Photo proof required |
| Incorrect Item Shipped | We cover | Reship or refund | — |
| Change of Mind (e.g., size, color, style) | Customer pays | Item value only | Unworn, tags attached, original packaging |
✘ Non-Returnable
- Items with makeup/perfume stains, scratches, or missing parts.
- Customized/personalized jewelry.
⚠️ Important Notes
- Do NOT ship to sender’s address on package – use only our provided return address.
- We’re not liable for lost/stolen return packages – retain tracking proof.
- Wrong address provided? Reshipping fees apply. Unclaimed orders forfeit refunds.
💸 Refund Details
- Full refunds if canceled within 24 hours or pre-shipment.
- Lost in transit? We fully refund or reship.
- Refunds appear in 3-7 business days (varies by payment provider).
Need Help?
✦ Email: [email protected]
✦ Phone: +86 17505923183 (Mon-Fri, 8 AM–5 PM UTC+8)
✦ Address: Room 403, No. 50, Yecuoli, Jimei District, Xiamen, Fujian Province
We stand by our heirloom-quality craftsmanship – your trust means everything.