We accept the following payment options: Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Apple Pay. Simply enter your payment details at checkout, and your transaction for our jewelry pieces will be securely processed.​

My payment was declined when paying with a credit/debit card, what should I do?​

Place your order again​

If your payment was declined, you’ll need to place a new order for your jewelry items. Unfortunately, we cannot reinstate orders after a payment has been declined.​

Make the following checks​

To help ensure your new order for jewelry isn’t declined, we recommend checking the following:​

  • Verify your card details to ensure all information is correct, including the expiry date, card number, and billing address.​
  • Double-check that you’ve entered the security code correctly – this is the three-digit number on the back of most cards (or a four-digit number on the front for American Express).​
  • Your card issuer may have declined the payment. Since they don’t share the specific reason with us, it’s best to check with them or your bank directly for clarification, especially when purchasing high-value jewelry items.​

If you’ve checked all the above, try paying with another card or alternative payment method (such as Apple Pay) to complete your jewelry order.​

Next steps​

  • If your payment was declined via 3D Secure, contact your bank for further information, as they can provide details on why the authentication failed, which is crucial for securing your jewelry purchase.​
  • If you received an error message, please contact us with as many details as possible – including the error message text – and we’ll work to resolve the issue promptly.​

Security and Privacy​

We take the security of your payment information seriously, especially when shopping for valuable jewelry online. Our website uses advanced encryption technology to securely process your data, and we comply with PCI-DSS standards to ensure your information is protected at all times.​

We also have strict measures to prevent fraud, so all credit and debit card transactions for jewelry purchases are subject to validation and authorisation by both our team and your card issuer. For added security, you may be prompted to complete 3D Secure authentication when paying – this depends on your bank and may involve entering a password, a security code sent via email or SMS, or using biometric verification (like fingerprint) or two-factor authentication. For questions about this process, please contact your card-issuing bank.​

Order Confirmation​

Once your payment is successfully processed, you’ll receive an order confirmation email with details of your jewelry purchase. If you don’t see it in your inbox, please check your spam or junk folder.​

If you have any queries, please contact us:​

Address: Room 403, No. 50, Yecuoli, Jimei District, Xiamen, Fujian Province

TEL: +86 17505923183

Email: [email protected]​

Working Time: Mon – Fri 08:00-17:00(UTC+8)​

We respond to all inquiries within 24 hours on business days.